Isa-Welly Locoh Donou (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you use this website, submit forms, purchase programmes or interact with our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

• your name
• email address
• phone number
• billing information
• information submitted through contact or enquiry forms
• programme purchase information
• communications you send to us
• website usage data
• IP address and browser information
• cookie and tracking data

2. How We Use Your Information

We may use your information to:

• respond to enquiries and messages
• provide programmes, services and customer support
• process purchases and payments
• send emails and updates
• improve our website and services
• analyse website traffic and user behaviour
• deliver marketing or advertising campaigns
• comply with legal obligations

We will never sell your personal information to third parties.

3. Email Marketing

If you subscribe to our mailing list or submit your details through this website, you may receive emails relating to:

• Pilates programmes
• wellbeing content
• nutrition education
• updates and announcements
• future offers and services

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in emails.

4. Cookies & Tracking Technologies

This website may use cookies and similar tracking technologies to improve user experience and analyse website performance.

We may use tools such as:

• Google Analytics
• Meta Pixel
• website analytics tools
• advertising and remarketing technologies

These tools may collect information about your browsing behaviour, device and interactions with the website.

You can adjust your browser settings to refuse cookies if you prefer.

5. Third-Party Services

We may use trusted third-party platforms and providers to operate our business and services, including:

• website hosting providers
• payment processors
• email marketing platforms
• analytics providers
• programme hosting platforms

These third parties may process your data only as necessary to provide their services.

We are not responsible for the privacy practices of third-party websites or services linked from this website.

6. Data Security

We take reasonable measures to help protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable UK data protection laws, you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your data
• withdraw consent to marketing communications
• object to certain uses of your data

To make any request regarding your personal information, please contact us using the details below.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any updates will be posted on this page with the revised effective date.

9. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

admin@isawelly.com